MereMart.ae Refund Policy

 

  • Items shipped from MereMart.ae can be returned within 7 days of receipt of shipment in most cases.
  • Returns will be processed only if:
    • The product was not damaged while in your possession.
    • The product is not different from what was shipped to you.
    • The product is returned in the same condition as when it was received (sealed/unopened if applicable, with the original brand/manufacturer box or packaging, and, if applicable, any user manual, warranty card, and all accessories).
  • It can take up to two weeks for us to receive and process your return after the courier has received your item.
  • After the return is processed, it may take 5 to 7 business days for the refund to show on your payment card statement.
  • Items marked as "non-returnable" cannot be returned. In the unlikely event of a damaged, defective, or wrong item, we will provide a full refund or replacement.
  • Items may be eligible for replacement only. If the exact same product is not in stock, a refund may be issued.
  • Misuse of the return policy may result in warnings, restrictions, suspensions, or account termination.
  • We will not accept return of any item wrongfully sent to us or different than what was delivered. Such items cannot be shipped back or refunded.

MereMart Global Store Return Policy

  • Most items can be returned within 10 days of receipt of delivery using the Online Returns Center.
  • It can take up to 15 days for us to receive an item once you return it.
  • Once received at our fulfillment center, it takes 3-5 business days to process the return and 5-7 business days for the refund to appear in your bank account.
  • Global Store items are not eligible for replacement or exchange.

Seller Return Policy

  • When ordering from a marketplace seller, the seller will receive your return.
  • Sellers offer a return policy at least equivalent to that of MereMart.ae.
  • To view the seller's return policy, check the Returns and Refunds Policy section of the Seller profile page or the Online Returns Center.
  • Marketplace sellers must provide a return address within the UAE, a prepaid return label, or a full refund without requiring the item to be returned.
  • If a seller does not offer these methods, you may file an A-to-z Guarantee Claim for help with your return.

Categories with Associated Return Windows and Exceptions

  • Automotive Items
    • Eligible for return for a full refund within 15 days of delivery.
    • Keep the item in its original condition with brand outer box, brand/price tags, user manual, warranty cards, and original accessories for a successful return.
  • Baby Items
    • Can be returned within 30 days of receipt if unopened and unused.
    • MereMart may deny returns for hygienic reasons if packaging makes it impossible to verify that they are unused.
  • Clothing, Shoes, and Accessories
    • Eligible for return for a full refund within 30 days of delivery.
    • Keep the item in its original condition (new & unworn), with brand outer box, brand/price tags, warranty cards, and original accessories for a successful refund/replacement.
    • Items like underwear, lingerie, and socks are not returnable due to hygiene conditions.
  • Jewelry, Luggage, Handbags, and Watches
    • Eligible for return for a full refund within 30 days of delivery.
    • Keep the item in its original condition with brand outer box, brand/price tags, warranty cards, and original accessories for a successful refund/replacement.
  • Computers, Laptops, Tablets, and Mobiles
    • Eligible for return for a full refund within 7 days of delivery if the seal on the item packaging has not been broken.
    • For defective items, a brand certificate from the manufacturer may be required.
  • Audio and Video Products
    • Eligible for return for a full refund within 7 days of delivery if the seal on the item packaging has not been broken.
    • For defective items, a brand certificate from the manufacturer may be required.
  • Digital Video Games and Software
    • Non-returnable, but a full refund can be requested within 7 days of purchase if the item is unused.
  • Healthcare Devices
    • Eligible for return for a full refund within 15 days of delivery.
    • Keep the item in its original condition with brand outer box, brand/price tags, user manual, warranty cards, and original accessories for a successful return.
  • Pet Products
    • Eligible for return for a full refund within 7 days of delivery.
    • Keep the item in its original condition and packaging for a successful return.
  • Office Products
    • Eligible for return for a full refund within 7 days of delivery.
    • Keep the item in its original condition with brand outer box, brand/price tags, warranty cards, and original accessories for a successful return.

Contact Information

For any questions or concerns regarding this Refund Policy, please contact us at:

  • Email: info@meremart.ae
  • Phone: +971 67649804
  • WhatsApp: +971 544415605